Privacy Policy

This Privacy Policy describes how Creta Maze (“we”, “us”, or “our”) collects, uses, and protects the personal information you provide on our website. By using our website, you consent to the collection and use of your personal information as described in this Privacy Policy.

Information We Collect:

When you use our website, we may collect personal information that you voluntarily provide through various forms, including but not limited to:

Name
Email address
Phone number
Address
Payment information

How We Use Your Information:

The personal data collected through our website forms are used solely for the following purposes:

To identify and contact you regarding your inquiries, bookings, or requests made through our website.
To process your bookings, reservations, or purchases.
To provide you with information or updates related to our services, promotions, or special offers, if you have opted to receive such communications.
To improve our website and services based on your feedback and interactions.

Legal Basis for Processing:

We process personal data on the basis of one or more of the following legal grounds:

Consent: We obtain your explicit consent before processing your personal data for specific purposes.
Contractual Necessity: Processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract.
Compliance with Legal Obligations: Processing is necessary for compliance with a legal obligation to which we are subject.
Legitimate Interests: Processing is necessary for the purposes of our legitimate interests, except where such interests are overridden by your interests or fundamental rights and freedoms.

Data Sharing:

We do not sell, trade, or otherwise transfer your personal information to outside parties unless we provide you with advance notice or as required by law. However, we may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

Data Security:

We implement a variety of security measures to maintain the safety of your personal information when you submit or access your personal information.

Your Rights:

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

Right of Access: You have the right to obtain confirmation of whether we process your personal data and, if so, access to that personal data.
Right to Rectification: You have the right to request the correction of inaccurate personal data or the completion of incomplete personal data.
Right to Erasure: You have the right to request the erasure of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
Right to Restriction of Processing: You have the right to request the restriction of processing of your personal data under certain circumstances, such as when the accuracy of the data is contested.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to Object: You have the right to object to the processing of your personal data under certain circumstances, such as processing based on legitimate interests.
Right to Withdraw Consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

Data Retention:

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Data Breach Notification:

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay and, where feasible, not later than 72 hours after becoming aware of the breach.

Children’s Privacy:

Our website is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 13. If you believe that a child under 13 has provided us with personal information without parental consent, please contact us, and we will promptly take steps to remove such information.

Cookie Consent:

We use cookies and similar tracking technologies on our website to provide functionality and analyze traffic. By using our website, you consent to the use of these cookies.

What are Cookies:

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the owners of the site.

How We Use Cookies:

We use cookies for the following purposes:

Essential Cookies: These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors to our website and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example, by ensuring that users find what they are looking for easily.

Functionality Cookies: These cookies are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name, and remember your preferences.

Managing Cookies:

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer, and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site, and some services and functionalities may not work.

Changes to This Privacy Policy:

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Contact Us:

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@cretamaze.gr