Terms and Conditions
Welcome to Creta Maze!
These terms and conditions outline the rules and regulations for the use of Creta Maze’s services, including transfers and tours, located in Crete, Greece.
By booking a transfer or tour with Creta Maze, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms and conditions, you must not use our services.
Booking and Payment
- All bookings are subject to availability and confirmation by Creta Maze.
- Bookings can be made through our website, via email, or by phone.
- Full payment is required at the time of booking to secure your reservation.
- We accept payment via credit card, debit card, or bank transfer.
- Prices are quoted in Euros (EUR) and include all taxes and fees, unless otherwise stated.
Cancellation and Refund Policy
Cancellations made by the customer:
- Cancellations made more than 24 hours before the scheduled service will receive a full refund.
- Cancellations made less than 24 hours before the scheduled service are non-refundable.
Cancellations made by Creta Maze:
In the unlikely event that we need to cancel your booking due to unforeseen circumstances (e.g., severe weather conditions, vehicle breakdown), we will provide a full refund or offer an alternative service.
Changes to Bookings
Changes to bookings can be made subject to availability and must be requested at least 48 hours before the scheduled service.
Creta Maze reserves the right to charge an administration fee for changes to bookings.
Responsibilities of Customers
Customers are responsible for providing accurate information at the time of booking, including flight details, accommodation address, and contact information.
Customers are responsible for being ready at the specified pickup location at the agreed time. Creta Maze will not be liable for any delays due to the customer’s failure to be ready on time.
Liability
Creta Maze shall not be liable for any loss, damage, or injury resulting from force majeure events, including but not limited to natural disasters, government actions, strikes, or any other event beyond our control.
Creta Maze shall not be liable for any loss or damage to personal belongings left in the vehicle during transfers or tours.
Privacy Policy
Creta Maze respects your privacy and is committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and disclose personal information.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Greece. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Crete, Greece.
Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Creta Maze
Email: info@cretamaze.gr
Website: cretamaze.gr